Credit Management Services in Australia For More Than 60 Years
Forster Mercantile
- About us
Debt Collection
Forster Mercantile, the Experts in Commercial and Consumer Debt Collection.
We specialise in Commercial Debt Recovery and Credit Information Services, which are tailored to suit our clients needs. Whether you are a small business, a large business or something in between, we can assist in maintaining your Cashflow and Account Management.
Personal service and the latest technology ensure that you are kept informed of every action when it occurs. As a member of Forster Mercantile, you will gain full access to the most comprehensive range of services, including Debt Collection and Recovery, Searches, PPSR Registration, Legal Action Management and Credit Control, Credit Management Training, Newsletters and up to date Credit Advice.
- Our Collections
Debt Collection - Commercial & Consumer
Forster Mercantile are Experts in Commercial and Consumer Debt Collection. Our company has the resources and experience to meet the needs of any-sized business. We remain personal and offer a full service, you are not just a number. Our approach is to ensure that we meet your needs – now and into the future. You are able to choose from one of our performance based packages, or we can tailor a solution to your needs. Your Defaulting Customers are handled by our highly trained staff, under the supervision of your dedicated Account Manager. Our professional team collects on your behalf.
Total Collections
You define at what stage of the collections process you want Forster Mercantile to join your attempt to collect your overdue accounts. Often, this is after a letter and a phone call to the customer. We will swiftly and professionally join the process to ensure the fastest possible results.
Pre-Legal Collections
Special Assistance for the early stages of overdue accounts where third party reminders may be enough to get payment of the account. An initial letter of demand is sent to your customer by FMC requesting that payment be sent to your office immediately. A second letter sent by our solicitors to your customer if the account remains unpaid 7 days after the FMC letter. A demand phone call if the above letters fail
Flexible Collections
This service offers special assistance for peak or usual workloads such as annual leave, maternity leave, holiday season, mergers and overload. Calls made in your name or ours. This type of collection is designed to solve ongoing or one-off collection problems.
Ledger Collections
Designed as an ongoing maintenance program to keep your ledger in shape. A customised system on a regular basis to reduce your DSO. We can use either Forster Mercantile’s name or your name to demand payment of your overdue accounts. Debt Age and value are set by you.
Tailored Collections
We will design a collection system to suit your exact needs. If your industry differs from others, we can help. One of our trained assessors will meet with you and design the best possible service.
Small Debt Collection Service
Often a large volume of small debts can grow into a huge problem, taking up valuable hours. The Forster Mercantile Small Debt System is an easy 30 day system that brings in the cash. We arrange for a FMC Demand Letter followed by phone demand/s. If no result in 30 days, there are no further charges (unless you commence Further Action).
Overseas Collections
When you deal with overseas business, you are still at risk. FMC Offshore Collections is a service that enables you to chase your overdue accounts in other countries. FMC makes the demands by letter and telephone from our head office in Sydney. If legal action is required, we will use the best lawyer in the area to assist in the process. The commission for overseas collections is slightly higher than our standard rate.
Submit Account Collection
The matter is treated on a confidential basis. Our advanced in house systems propel the matter along the collection path. When legal action is required, our in house solicitor will provide a seamless service with the fastest possible turnaround. The debtor is given the chance to pay the account, and if they fail to do so, we move quickly to obtain the full payment, including any legal costs that you are entitled to.
- FAQs
Frequently Asked Questions
Which is the best package for me?
What is the best action to take?
What if the debtor contacts me after I have place an account for collection?
What am I entitled to collect back from the debtor?
When is a debt too old?
Where can’t I collect from a debtor?
- Get in Touch
Contact The Team At Forster Mercantile
Contact Numbers
Sydney: (02) 9285 2800
Postal Address
PO Box 325 Penrith BC NSW 2751
Online Form
Send us a message by completing the form below, and one of our team members will be in touch with you shortly.